Privacy Policy

1. Introduction

7c77a ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://7c77a.bet. This Privacy Policy explains how we collect, process, store, and protect personal information when you use our services. By accessing or registering on our platform, you acknowledge that you have read and understood this policy in full.

This policy applies to all users of the 7c77a platform, including visitors browsing the website, registered account holders, and players actively participating in casino games, slots, live dealer tables, or sports betting markets. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection principles.

2. Information We Collect

When you create an account, use our services, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and a copy of government-issued identification documents for account verification (KYC).
• Contact information: email address, phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, or other Bangladeshi cities).
• Financial information: payment method details such as bKash wallet numbers, Nagad account references, Rocket identifiers, bank account references (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.), and transaction histories for deposit and withdrawal verification.
• Technical information: IP address, device type, operating system, browser version, session duration, and clickstream data collected automatically when you use the platform.
• Behavioural information: gaming activity, betting patterns, promotional interactions, bonus usage, and customer support correspondence.

3. How We Use Your Information

7c77a uses the personal information we collect for specific, legitimate purposes only. These include:

• Account registration, identity verification (KYC), and ongoing account management, including processing deposits and withdrawals via bKash, Nagad, and other supported payment methods.
• Providing and improving our gaming and betting services, personalising your experience, delivering relevant promotions and offers based on your preferences.
• Fraud prevention, responsible gaming monitoring, detection of suspicious activity, and compliance with applicable legal and regulatory requirements.
• Customer support: responding to your queries, complaints, and requests in a timely and accurate manner through our support channels.

4. Cookies and Tracking Technologies

7c77a uses cookies and similar tracking technologies to deliver a seamless and personalised experience on our platform. Cookies are small data files placed on your device when you visit our website. We use three main categories of cookies:

Essential Cookies

These cookies are strictly necessary for the website to function correctly. They enable core features such as user authentication, session management, and secure page navigation. Without these cookies, certain parts of the platform will not operate as intended. You cannot opt out of essential cookies while using our services.

Analytics Cookies

Analytics cookies help us understand how users interact with the 7c77a platform. This data is aggregated and anonymised, and it allows us to identify popular game categories, peak usage times, and areas of the platform that may need improvement. No personally identifiable information is collected through analytics cookies alone.

Preference Cookies

Preference cookies remember your settings and choices, such as your selected language, display preferences, and previously visited game categories. This allows us to tailor the experience to your individual needs each time you return to the 7c77a platform. You may disable preference cookies in your browser settings, though this may affect certain personalisation features.

5. Data Sharing and Third Parties

7c77a does not sell, rent, or trade your personal information to any third party. However, we may share limited data with trusted service providers who assist us in operating the platform — for example, payment processing partners (such as bKash and Nagad gateway operators), identity verification providers, and fraud detection services. All third-party partners are bound by strict confidentiality agreements and are permitted to use your data only for the specific purpose for which it was shared. We do not permit our partners to use your personal information for their own independent marketing or promotional activities.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy. The specific retention periods we apply are as follows:

• Active account data is retained for the full duration of your account's active status plus an additional period as required for legal compliance and dispute resolution.
• Financial transaction records are retained for a minimum of five years in line with standard anti-money laundering (AML) practices and financial record-keeping obligations.
• Customer support records and correspondence are retained for up to three years from the date of last contact to enable us to resolve any follow-up queries or disputes effectively.

7. Security Measures

7c77a implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes 256-bit SSL encryption for all data transmitted between your device and our servers, secure data storage with restricted access controls, regular security audits and vulnerability assessments, and multi-factor authentication options for account access. While no online platform can guarantee absolute security, we continuously invest in our security infrastructure to maintain the highest practical level of protection for users across Bangladesh and beyond.

8. Your Rights and Choices

As a user of the 7c77a platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of all personal information we hold about you at any time by contacting our support team at [email protected].
• Right of rectification: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right of erasure: You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer needed for the purpose it was collected or if you withdraw your consent.
• Right to withdraw consent: Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9. Children and Age Restriction

The 7c77a platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you must not use our platform, register an account, or provide us with any personal information. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that information from our records. Parents and guardians are encouraged to monitor the online activities of minors and use appropriate parental control tools to prevent underage access to gambling platforms.

10. Changes to This Policy

7c77a reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to remain informed about how we are protecting your information. Your continued use of the 7c77a platform after any changes are posted constitutes your acceptance of the revised policy.

11. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7c77a holds about you, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within five business days (Bangladesh Standard Time, UTC+6).

Contact email: [email protected] (plain text — not a clickable link). We do not currently operate a telephone helpline, but our support team is available via email seven days a week.

12. Governing Language

This Privacy Policy is written in English. Any translation provided for the convenience of Bengali-speaking users is for informational purposes only. In the event of any inconsistency between the English and Bengali versions of this policy, the English version shall prevail and take precedence.

13. Responsible Gaming and Data

As part of our commitment to responsible gaming, 7c77a may use your account activity data — including session frequency, deposit patterns, and wagering history — to identify signs of problematic gambling behaviour. Where our responsible gaming tools detect patterns of concern, we may take proactive measures such as temporary account restrictions, cool-off periods, or direct outreach from our support team. All data processed for responsible gaming purposes is handled with the highest degree of confidentiality and is used solely to protect your wellbeing as a player. For more details on our responsible gaming tools, including self-exclusion and deposit limits, please visit our Responsible Gaming page.